The benefits of a Services Engineering discipline within your Professional Services organization are often overlooked, yet you may be leaving money on the table in lost revenue, higher service costs and lower customer satisfaction.
Why don’t many companies focus on Services Engineering? Many reasons come into play, ranging from the pressure to drive high rates of billable utilization to the difficulty in creating a business case to perform this function. Many companies have simply not even considered the value associated with capturing, packaging, and reusing Professional Services intellectual property (IP). And others are simply not sure where to begin.
Our Services Engineering Practice provides guidance that helps your Professional Services team accelerate their discipline.